1. What will we do with your data?
Personal data that you decided to share with us will be processed and used within the Yaskawa group for handling your request, application or order. If applicable, the relevant data will be passed on to sub-contractors for handling.
For efficient customer management, your data are stored in our CRM-Software “Salesforce.com”. Data in Salesforce are saved and processed in data centers in Europe. In addition, Salesforce is also certified by eTrust and has a data protection certificate by TÜV Saar.
However, we will not sell your data to third parties or market them in any other way.
2. When will we collect, process and utilize personal data from you?
Whenever a user accesses our web offering or downloads a file, we – or sometimes a third party contractor – will save the access information of this operation as protocol data.
Each data set consists of:
- the website you used to link to our page
- the IP address
- the date and time of access
- the request of the client
- the http answer code
- the amount of data transferred
- information on the browser and operating system you use.
If the web page offers the option of inputting personal or business data (e.g. your email address, name, or postal address), it is completely up to you whether you disclose this information. We will use personalized data only for the purpose they were given to us. We will sometimes commission sub-contractors to fulfil your service request, or to handle your query or application. These third parties will receive the data necessary to carry out their task and will use them for this purpose only. Sub-contractors also have a contractual obligation to comply with this privacy statement.
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google.
Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.
You can refuse the use of Google Analytics by clicking on the following link. An opt-out cookie will be set on the computer, which prevents the future collection of your data when visiting this website:
Disable Google Analytics
Please note that on this website, Google Analytics code is supplemented by “anonymizeIp” to ensure an anonymized collection of IP addresses (so called IP-masking).
We use Google Analytics also to statistically evaluate data from AdWords and the Double-Click-Cookie.
If you disagree with this evaluation, you may deactivate it via the Google Ad Manager (http://www.google.com/settings/ads/onweb/?hl=en).
3. What are your rights concerning your data?
Upon request, you are entitled to obtain free-of-charge information on any personalized data that have been stored about you. The Federal Data Protection Act also entitles you to have these personal data corrected, blocked or deleted. For these purposes, please contact our corporate Data Protection Officer by writing a letter or an email (see contact page).
4. What are cookies and what are they used for?
Please check the help function of your browser or software supplier for instructions on how to deactivate or delete cookies.
5. Do you have any other questions?
If you have any more questions concerning the collection, processing or utilization of your personal data, please contact our Data Protection Officer via e-mail to info(at)yaskawa.eu.com.